Frequently Asked Questions
Everything you need to know about your Scooch gear.
What is the standard shipping time for my order?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Do Scooch products come with a warranty?
Yes, all Scooch electronic products and accessories are covered by a 12-month limited warranty against manufacturing defects from the date of purchase.
What is your return policy for electronics?
We offer a 30-day return window. Items must be in their original packaging and in like-new condition to qualify for a full refund.
Are your charging cables and power banks certified?
Absolutely. All our power accessories are MFi-certified and undergo rigorous safety testing to ensure compatibility and protection for your devices.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to the carrier's tracking portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.